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Dial Before You Dig – Water

Did you know that you may be financially responsible if you damage underground pipes or cable networks?

Minimise your risk and visit the website

What happens when you call?

When you contact Dial Before You Dig, you’ll receive a ‘Caller Confirmation’. This lists all Dial Before You Dig members with underground assets near your proposed excavation.

If we’re among the listed asset owners, you don’t need to contact us. You’ll automatically receive plans of our assets by email or fax within a few hours of lodging your enquiry. If you don’t have email or fax facilities, we’ll post the plans to you.

Make sure you define your dig site accurately when you lodge your enquiry. The plans you receive will cover the area highlighted in the ‘Locality Indication Only’ window on your Caller Confirmation. This area will be used to automatically generate plans – not UBD or address details or any other information you provided to Dial Before You Dig.


What do you get?

We’ll send you:

  • coloured plans – unless they’re faxed
  • PDF plans if we email them to you. They will be formatted to A4, A3 or A0 size, depending on the size of the site you identified in your enquiry


What can you do if you need urgent information?


We may give you approximate details of our asset locations, but always contact  Dial Before You Dig to confirm the information.

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Dial Before you Dig (DBYD) – Communications

HOW TO: Dial Before You Dig

Spring is now upon us, days getting longer, sun warmer and the flowers blooming. What a lovely time of year it is. With the weather improving and being inspired by TV shows such as The Block and The Renovators, renovation fever is running through our veins at fever pitch so across our great land gardens are getting a makeover. The pick and shovel are in hand ready to go, but have you checked where it is safe to dig? Regardless of planting a tree, laying a pipe or the full garden make over, there is one important step you need to take before you start, Dial Before You Dig!

Dial Before You Dig is Australia’s National Referral Service for information on Underground Pipes & Cables.

There are 2 simple ways to ensure it is safe to dig:

  1. Dial 1100 during business hours, free from a landline, (charges apply to mobiles) and press option 1. A consultant will take your details, and refer the enquiry to the utilities company managing your area. The utilities company will then forward you, by your preferred method, a detailed plan and outlay of cables and pipes on your property.

Time frames are:

Fax/email:  2 to 3 days.

Postal: 4 to 5 days.

Or

  1. Register for a free of charge enquiry at Dial Before You Dig. This is a useful tool for trades people, landscape gardeners and the likes.

Time frame: 2 to 3 days.

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Dial Before you Dig (DBYD) – Power

‘Dial Before You Dig’ is a free, not for profit service that aims to protect Australia’s underground pipes and cables.

Essential Energy is a member of the ‘Dial Before You Dig‘ service for our electricity and water networks.

It’s up to you!

Did you know that you could be held responsible for any damage caused to underground networks? The Electricity Supply Act requires you to obtain certain information before carrying out some excavation work. So next time you are planning to do some digging or excavating you should contact ‘Dial Before You Dig‘ to determine if there are any underground pipes and/or cables present.

This service is important for Essential Energy’s regional customers as damage can be caused by equipment typically used by farmers and fencing contractors.

To contact ‘Dial Before You Dig‘ call 1100 to make an enquiry about electricity cable or water pipe locations or visit the ‘Dial Before You Dig’ website.

Dial Before You Dig‘ aim to get back to you within two business days with an answer to your enquiry.

You will be supplied with a map from each authority having underground assets in your area of interest.

If necessary you will be directed to contact Essential Energy for further information.

Find out more

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Dial Before You Dig (DBYD)

What is Dial Before You Dig?

Dial Before You Dig is Australia’s free referral service for information on the location of underground infrastructure. The service is designed to protect Australia’s network of underground pipes and cables and ensure the safety of those working around this infrastructure. Dial Before You Dig acts as a single point of contact between underground asset owners and excavators.

Owners of underground infrastructure, which include telecommunications carriers, are members of Dial Before You Dig. When an excavator lodges an enquiry with Dial Before You Dig, their project information is sent to the member (for example, nbn and Telstra) and the member responds to the excavator, normally in the form of plans.

People excavating should get these plans before doing any digging work to ensure they do not damage this underground infrastructure.     

In 2014-2015, over 1.3 million Dial Before You Dig enquiries were lodged by people undertaking excavation activities, such as developers, commercial excavators, farmers and homeowners.

Why is it important?

If you don’t have plans or maps showing the location of underground infrastructure, you may inadvertently cut trunk cables or dig up and damage other underground conduit or cable. This may cut off essential services to homes and businesses until the cable is repaired by the owner of the asset.

If you caused the damage, you are likely to be liable for its repair and the cost can be significant. Having accurate information on the location of underground assets can help you avoid a potentially dangerous and expensive mistake.

If you are planning to subdivide land, there may be underground pipes and cables that need to be moved to another location. You may be required to pay an underground infrastructure owner, such as a telecommunications carrier, to move their equipment. Given it can be expensive to undertake this type of work, it is best to know what infrastructure is there and the possible costs before you start.  

How do I contact DBYD?

Get in touch with us here to manage this process!

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Dial Before You Dig (DBYD) Information VIC

Call Dial Before You Dig on 1100 or go to the Dial Before You Dig website Dial Before You Dig (DBYD) is a free national community service that can help you avoid damage to underground pipes and cables. It exists to help people stay safe and observe the law when digging near essential services like electricity, gas, communications and water. If you are planning excavation works, you must ensure any work undertaken will not damage electricity cables or gas pipelines (or water and communications infrastructure). Tough laws and penalties apply to essential services infrastructure damage. Additionally, damage to underground infrastructure can result in major personal or business expense, injuries and even death. How the DBYD service works To identify the owners and location of underground infrastructure before undertaking excavation works, lodge a request for information through the Dial Before You Dig website or by calling the enquiry service. Once lodged, Dial Before You Dig will send a referral on your behalf to members who have underground assets in the area you are planning to excavate. Usually, within two working days you will receive plans or other information from the asset owners as to the location of their assets near your dig site. Understand your responsibilities It is an offence to damage cables or pipes, whether the damage is deliberate or a person has been reckless or negligent. The legislation is not designed to penalise responsible people who contact the Dial Before You Dig service or landowners carrying out normal activities that do not endanger underground infrastructure. Nor do they stop qualified people lawfully undertaking gas work on pipelines or electricity work on cables. Contact DBYD To lodge your request for information or to find out more about the service go to the Dial Before You Dig website or call 1100 between 8am and 5pm. You can also call ESV on (03) 9203 9700 or 1800 652 563 during normal business hours, or email ESV at info@energysafe.vic.gov.au.

https://www.youtube.com/watch?v=n_RqfdOnk4o

If you would like us to manage this process for you, get in touch with us here

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Dial Before You Dig (DBYD) Information NSW

On 1 July 2010 New South Wales became the first Australian jurisdiction to enshrine Dial Before You Dig in law. 

The formal name for the legislation is the Energy Legislation Amendment (Infrastructure Protection) Act 2009. This Act and supporting Regulations changed the legal requirements for anyone excavating near gas and electricity networks in New South Wales. 

What are some of the new obligations for people digging in New South Wales? 

It is compulsory to notify Dial Before You Dig of the time and place of work no more than thirty days before the work starts. You can start work as soon as you have received the plans and satisfied any other requirements set by the network operator. 

If a network operator believes that excavation works could damage or interfere with its network, they can issue a notice requiring changes to the excavation work. If required, the work can also be prohibited. 

Damage to gas and electricity networks must be notified to the operator of the network as soon as possible. 

The penalty for interference with electricity or gas works has been doubled to $22,000 for individuals and $440,000 for corporations. The maximum jail sentence has also been increased to five years. 

Gas and electricity network operators can recover the costs of damage to their mains and cables. 

The representatives of gas and electricity network operators have also been given increased powers to enter premises to repair networks or serve notices. 

Regulations

Regulations have been introduced to support the changes in legislation. 

These Regulations are the Electricity Supply (Safety and Network Management) Regulation 2014 and the Gas Supply (Safety and Network Management) Regulation 2013. 

Under the Regulations, Dial Before You Dig must be notified for- 

  • Almost all work on private property, including work approved by a Council, 
  • Work by a public authority and 
  • Work on underground utility services. 

But there are exemptions for

  • Emergency work and 
  • Potholing to find underground networks. 

How can I find out more about these new requirements?

You can also get in contact with us here, to manage this process for you

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Dial Before You Dig (DBYD) Information QLD

On 3 July 2010 Queensland officially enforced Australian jurisdiction to enshrine Dial Before You Dig in law.  The formal name for the legislation is the Energy Legislation Amendment (Infrastructure Protection) Act 2009. This Act and supporting Regulations changed the legal requirements for anyone excavating near gas and electricity networks in New South Wales. What are some of the new obligations for people digging in Queensland?  As a bare minimum, it is required to to notify Dial Before You Dig of the time and place of work no more than thirty days before the work starts. As soon as you receive the plans, you are able to start the works as long as you have satisfied any other requirements set by the network operator. If the asset owner believes that excavation works could damage or interfere with its network, under current legislation they can issue a notice requiring changes to the excavation work. They also have full rights to prohibit any works proposed. In the rare occasion any gas, comms or electricity networks are damaged on site,  the operator of the network must be notified immediately. The penalty for interference with electricity or gas works has been doubled to $22,000 for individuals and $440,000 for corporations. The maximum jail sentence has also been increased to five years. You are legally obligated to use the Dial Before You Dig (DBYD) service, which is a free national community service designed to prevent damage and disruption to the vast pipe and cable networks which provide Australia with the essential services. Before digging, you have a legal duty of care to take all appropriate steps to identify, locate and protect gas pipelines and underground services from damage or interference due to your work. Plan the work early. The first step is to request plans and information from Dial Before You Dig – this service is fast and free and operates 24/7. You can also get in touch with us here, to manage this process for you.